Case Study: AMS Promotions Partners with Louis Vuitton for “SEE LV Sydney: The Exhibition”

From November 4th to December 11th, 2022, AMS Promotions partnered with Louis Vuitton to deliver an exceptional experiential campaign titled “SEE LV Sydney: The Exhibition.” This campaign showcased Louis Vuitton’s latest collection in a highly immersive and engaging manner, designed to captivate and connect with the fashion-forward audience in Sydney. AMS Promotions was tasked with providing brand ambassadors to enhance the guest experience and ensure the smooth operation of the exhibition.

Campaign Objectives

  1. Enhance Brand Interaction: Provide a memorable and interactive experience for visitors, reflecting Louis Vuitton’s luxurious and innovative brand identity.
  2. Facilitate Guest Engagement: Ensure that guests have a seamless and enriching experience throughout their visit, with knowledgeable staff to guide and assist them.

Strategy

AMS Promotions developed a strategy to meet the campaign objectives, focusing on the deployment and management of brand ambassadors who would enhance the visitor experience:

  1. Staffing and Training: Recruit and train a team of brand ambassadors who embody the elegance and sophistication of the Louis Vuitton brand. Training included extensive product knowledge, customer service excellence, and the ability to engage effectively with diverse guests.
  2. On-Site Management: Ensure brand ambassadors were deployed across multiple shifts and locations within the exhibition to provide consistent and high-quality service throughout the campaign.
  3. Operational Support: Manage the logistics of staff scheduling, ensure adequate coverage for all shifts, and handle any on-ground challenges to maintain a smooth operation.

Execution

  1. Recruitment and Training: AMS Promotions recruited a diverse team of 20+ brand ambassadors, each carefully selected for their expertise in luxury fashion and customer service. The team underwent rigorous training to ensure alignment with Louis Vuitton’s brand values and to effectively communicate the essence of the exhibition.
  2. Campaign Shifts and Staffing: Over the course of the campaign, a total of 228 shifts were completed. Brand ambassadors worked a cumulative 2,736 hours, ensuring that every visitor had a high-quality experience regardless of the time of day.
  3. Guest Interaction: Brand ambassadors played a pivotal role in enhancing the guest experience. They provided insightful information about the exhibits, facilitated engaging tours, and offered personalised assistance, helping guests connect more deeply with the Louis Vuitton brand.
  4. Operational Efficiency: AMS Promotions managed staff schedules and logistics with precision, ensuring that all shifts were covered and that any operational issues were promptly addressed.

Results

  • Total Guest Attendance: The exhibition attracted over 10,000 visitors during the campaign period, reflecting the successful implementation of the promotional strategy and the high interest in Louis Vuitton’s latest collection.
  • Staff Coverage: With 228 shifts and 2,736 hours of staffing, the campaign saw a consistent and high level of on-ground support, contributing to the smooth operation of the exhibition.
  • Visitor Satisfaction: Feedback from visitors highlighted the effectiveness of the brand ambassadors in enhancing their experience. Many commented on the informative and engaging interactions that significantly enriched their visit.

Conclusion

The “SEE LV Sydney: The Exhibition” campaign demonstrated the power of experiential marketing combined with professional brand representation. AMS Promotions’ meticulous planning and execution in providing brand ambassadors ensured that Louis Vuitton’s exhibition delivered an exceptional experience, aligning with the brand’s high standards and engaging a large audience. The campaign not only met but exceeded expectations in terms of guest attendance and satisfaction, highlighting AMS Promotions’ capability to deliver impactful and sophisticated brand ambassador experiences.